Logistics warehousing and distribution solutions consulting service

Logistics issues play a vital role in the entire consumption chain. It is not only related to the shopping experience of buyers, but also affects the loyalty and return rate of users. Today, I will tell you in detail how to deal with these international logistics problems.

What should I do if the customs clearance of the goods is delayed and the consignee does not cooperate with the customs clearance?

In case of such a problem, the sender should promptly urge the recipient to provide handling advice as soon as possible. If the shipment needs to be returned or destroyed, then it is necessary to send a "relevant return letter or abandonment letter" to the agent for the follow-up person in question. It is worth noting that this requirement can only be applied for an attempt, but does not necessarily guarantee that the goods can be destroyed or returned locally. The final processing result is subject to the local customs. Of course, all the expenses and responsibilities arising therefrom will be paid and borne by the sender if the recipient does not pay and undertake it.

Common reasons for customs clearance delays include:

The information is incomplete or irregular. For example, the quantity is wrong, the value is underreported, the name of the product is scribbled, etc.

Customs routine inspection or need the recipient's cooperation to provide relevant documents.

The customs clearance policy of the destination country. Each country has its standards and procedures for customs clearance, but the customs clearance speed of some countries is relatively slow, the customs clearance efficiency is slow, and the customs clearance procedures are cumbersome and complicated.

Force majeure factors. Some natural disasters or general strikes, etc. ‍

What should I do if the goods are damaged or even lost?

"Loss of goods, shortage of goods or even lost pieces" also occurs in international logistics. When encountering such a problem, what should the shipper do?

First of all, the recipient must first report the situation to the local area, record it locally, and feedback the local detailed record information to the recipient (record number, shortage of goods, proof of damage, copy form when the goods are signed), and damage to the goods. The pictures of the outer packaging and the number of product names, the recipient's phone number and full name will be handed over to the follow-up person and the agent for the problem item, so that the corresponding compensation can be obtained. So what should I do if I am unlucky and lose the item?

Before shipping, please refer to the advice given by the freight forwarder. For example, try not to ship small items of several kilograms by sea. Small items are more likely to be lost or damaged. If you send valuables, it is best to purchase logistics insurance.

When the goods are received, they should be inspected in time.

When the goods are found damaged or lost, timely feedback and communicate with the container shipping company.

Keep the evidence of the loss or damage of the goods (photos of express delivery sheets, photos of outer boxes, photos of items or related videos, etc.).

According to the reasons for the loss of goods, choose different solutions:

① If the goods are lost before reaching the container warehouse, find the merchant and the domestic express company for accountability.

② If the goods are damaged or lost during the handling and transportation by the container shipping company, the container shipping company should be held accountable.

③ If the goods are lost during the transportation of the international express service provider, contact the container shipping company to investigate the international express service provider for compensation.

④ After the goods were delivered, the goods were stolen from the door of the house. Contact the local express delivery company and the police.

Shanghai Realhong International Logistics Co., Ltd. is an international transportation company approved by the Commerce Department, with a large number served in first-class multinational logistics companies and more than 10 years of experience in professional, dedicated, efficient, high-quality personnel.

International maritime transport services as one of the company's core business, we can provide you with comprehensive and integrated international maritime transport services including land transport, packing, warehousing management, customs clearance, cargo tracking and port of destination, value-added services.

Sea freight delivery services are the most  convenient method to send heavy and out  of gauge freight orders overseas.

We can offer you a sea freight service  to every main port in the world, 100% guarantee space.

Our goal is always to provide the rate lower than market and deliver cargos to ultimate  destination in timely basis.

Sea freight services include:

Full container loads ( FCL)  Less container loads ( LCL)

If speed is a priority and you need  to get your goods to the destination  as quick as possible then you should  consider Air freight services

Almost everything can be sent by  air: big, small, heavy and light.

Air and express services are the  fastest growing freight service. At  today’s business pace other ways of  transport are often too slow.