The steps of the international logistics customer operation process are as follows:
1. Consult the freight forwarding company for quotation, how to pay, where the receiving warehouse is, company processes, services, timeliness and safety issues to ensure that problems can be solved in time.
2. The shipper provides information and provides details of the goods: product name, weight, packaging size, recipient information
3. The warehouse receives the goods, weighs, sorts, measures the size, makes the order, sticks the order, packs the goods, loads the goods and sends them to the airport
4. Goods are divided into general cargo/special cargo and sent to the corresponding airport for tally, weighing, billing, commodity inspection and waiting for warehousing. If the goods fail to enter the warehouse after the security check, they will be returned. If the goods pass the security inspection, it means that there is no problem with the goods.
5. Customers can choose their own customs brokers, or they can entrust a freight forwarding company to make customs declarations. General container shipping companies will help customers handle this part of the process. If the customer has a customs broker or has the ability to clear customs, he can operate it himself.
6. The goods arrive at the local customs for review, inspection, taxation, and then release.
Document review: The customs will review the goods and documents according to the customs declaration information.
Inspection: random inspection by the customs (to prevent contraband from entering the local area)
Taxation: Customs collect taxes according to the category of goods and in accordance with the provisions of national laws
The goods will be released if there is no problem after the above audit and inspection, and handed over to the corresponding customs clearance company/declaration bank.
7. The customs clearance agent will deliver the goods to the delivery agent.
8. The delivery agent will deliver the goods according to the cargo bill. The goods are completed and signed.
International logistics company operation process
1. Order
The customer sends the delivery plan to the logistics company in advance, and the logistics company's customer service understands the customer's cargo specifications, volume weight and special requirements of the model, and sends orders in time to notify the operation management department.
2. Schedule transportation
The logistics company arranges and dispatches vehicles according to the customer's requirements, checks whether the vehicles are clean, whether there is pollution or odor, and informs the person who brings the goods to take the vehicles to deliver the goods; when loading the goods, make a quantity count and inspection of damaged goods, and communicate with the customer's warehouse. The management personnel do a good job in the handover of the goods and the signing of the agreement, and handle the release.
3. Cargo Tracking
The logistics company will track the goods in transit according to the delivery records. If the goods arrive on time due to unexpected circumstances, they must inform the first and second customers as soon as possible; after the driver arrives, he will hand over the goods to the second customer. If there is any damage to the goods If there is a lack of waiting, the customer is required to indicate in the receipt. If there is a strong opinion, the driver will report the situation to the company as soon as possible, and the logistics company will deal with it in a timely manner.
4. Processing settlement
The logistics company will register after receiving the customer's delivery receipt. If there is any loss of goods, it will fax it to the customer to determine the value of the loss; if it is responsible according to the contract or not covered by insurance, it is confirmed that it is the responsibility of the logistics company. The indemnity of the logistics company is deducted from the freight. For normal receipts, the logistics company will carry out sub-, weekly and monthly settlements according to the instructions in the contract. During the settlement, the logistics company will reconcile the accounts first, and after confirming that it is correct, it will send the receipt and invoice to the customer, and the customer will issue a check or transfer.
Shanghai Realhong International Logistics Co., Ltd. is an international transportation company approved by the Commerce Department, with a large number served in first-class multinational logistics companies and more than 10 years of experience in professional, dedicated, efficient, high-quality personnel.
International maritime transport services as one of the company's core business, we can provide you with comprehensive and integrated international maritime transport services including land transport, packing, warehousing management, customs clearance, cargo tracking and port of destination, value-added services.
Sea freight delivery services are the most convenient method to send heavy and out of gauge freight orders overseas.
We can offer you a sea freight service to every main port in the world, 100% guarantee space.
Our goal is always to provide the rate lower than market and deliver cargos to ultimate destination in timely basis.
Sea freight services include:
Full container loads ( FCL) Less container loads ( LCL)
If speed is a priority and you need to get your goods to the destination as quick as possible then you should consider Air freight services
Almost everything can be sent by air: big, small, heavy and light.
Air and express services are the fastest growing freight service. At today’s business pace other ways of transport are often too slow.
